Question 1

What services does +Click offer?

Accepted Answer

We focus on three areas: social media management (Instagram, TikTok, Facebook, LinkedIn, YouTube Shorts), Meta & Google Ads campaigns, and web design + AI automation with n8n and Voiceflow. We don't do industrial-scale SEO copywriting or offline print. We work with SMBs and structured brands who want to turn digital presence into measurable revenue, not vanity metrics.

Question 2

Which social platforms do you manage?

Accepted Answer

Instagram, TikTok, Facebook, LinkedIn, YouTube Shorts and X. We don't push every client onto every platform: we pick the 2-3 platforms where your audience is actually active, based on industry data and competitor analysis. Better dominating TikTok and Instagram than being mediocre everywhere.

Question 3

Do you also run Meta and Google ad campaigns?

Accepted Answer

Yes, we are Meta- and Google-Partner certified. We run performance campaigns on Meta Ads (Instagram + Facebook) and Google Ads (Search, Performance Max, YouTube) focused on ROAS, CPL and CAC. On automotive clients we documented double-digit ROAS. Pixel setup, server-side CAPI and reporting dashboards are included in the service.

Question 4

Do you build websites and AI automations?

Accepted Answer

Yes. We design brochure sites, e-commerce stores and landing pages on a modern stack (Next.js, headless CMS, performant hosting). We also build automations with n8n (CRM, email, lead routing) and chatbots with Voiceflow integrated on WhatsApp, Instagram DM and websites. We also run our own SaaS, Social AiHub.

Question 5

How much does it cost to work with +Click?

Accepted Answer

Pricing depends on scope and goals. Social packages start with small monthly budgets for SMBs up to omnichannel strategies for structured brands. Ad campaigns have a management fee separate from media budget. Websites are one-off projects with optional maintenance. No rigid price lists: we always tailor a proposal after a free discovery call.

Question 6

Is there a minimum budget to get started?

Accepted Answer

For social media management we start around €1,500/month to ensure quality on strategy, content and community management — below that we'd only deliver shallow work. For ad campaigns alone, recommended minimum media budget is €1,500-2,000/month on Meta or Google: below that, the algorithm doesn't have enough data to optimize.

Question 7

Are there hidden or extra fees?

Accepted Answer

No. The quote includes everything we agreed on: content, management, reporting. Extra costs are only possible for exceptional productions (on-location shoots, drones, talent), client-side software licenses (Canva Pro, Meta Verified, CMS plugins) and ad media budget — always disclosed upfront. No surprise fees at month-end.

Question 8

How do we kick off a project with +Click?

Accepted Answer

You fill out the contact form, we reply within 24 business hours with a free 30-minute discovery call. In the call we listen to goals, budget and context. Within 5 business days you receive a written proposal with scope, deliverables, KPIs and pricing. If you're in, we sign the contract and kick off within 7-14 days with onboarding.

Question 9

How long is onboarding and when do I see first results?

Accepted Answer

Onboarding takes 2-3 weeks: profile audit, brand strategy, tone of voice, first 30-day editorial calendar, tool setup. First content live within 14-21 days from kick-off. Measurable organic KPI results after 60-90 days; on Ads, the first reliable ROAS readings come after 14-21 days of learning phase.

Question 10

Is there a binding contract? For how long?

Accepted Answer

Yes, written contract to protect both parties. Standard duration is 6 months for social media management — below that there's no time to build community and accumulate data — then monthly or quarterly renewal. For Ads campaigns alone, minimum 3 months. Web design and automation are one-off projects. No absurd penalties: clear exit clauses.

Question 11

Who's my contact and how do we communicate?

Accepted Answer

You get a dedicated Account Manager as single point of contact, reachable via WhatsApp Business, email or shared Slack. Weekly 30-minute alignment call + full monthly report. For complex projects we add strategist and creative director. No 8-people-in-CC email chains: direct, fast communication, documented in shared Notion.

Question 12

Do I have to give you my social and ad account passwords?

Accepted Answer

Never passwords. We always use Meta Business Manager and Google Ads Manager Account: you remain sole admin of your assets, we receive delegated access with specific permissions (admin, advertiser, analyst). If we end the collaboration, you just revoke access and keep everything. Non-negotiable industry standard for security.

Question 13

Do I own the content you produce?

Accepted Answer

Yes, 100%. All content (copy, photos, videos, graphics, motion) produced by +Click becomes yours upon monthly delivery, including source files (PSD, AE, raw videos) handed over on a shared drive. No time-limited licenses or royalties. Only exceptions are stock music and photos: separate licenses disclosed each time.

Question 14

What tools do you use to manage projects and reporting?

Accepted Answer

Notion for project management and briefs, Slack for communication, Meta Business Suite and Later for scheduling, Looker Studio for custom dashboards, n8n for automations, Voiceflow for chatbots, Adobe CC + Figma for creative. On reporting we combine native platform data with server-side tracking via CAPI to measure post-iOS 14.5.

Question 15

Are the websites you build GDPR and Cookie Policy compliant?

Accepted Answer

Yes. All sites we build have compliant cookie banners (Iubenda, Cookiebot or custom), GDPR privacy policy, processing register and signed Data Processing Agreement. Meta and Google pixel setup with consent mode v2. We also hand over technical documentation for audits. On our own site you can see the template we apply.

Question 16

Which KPIs do you use to measure results?

Accepted Answer

Never vanity metrics. We measure: engagement rate, saves, shares, profile visits and website clicks for organic; ROAS, CPL, CAC, CPM and CTR for ads; conversion rate, AOV and LTV for e-commerce. Monthly report in Looker Studio with previous-period, YoY and industry-benchmark comparisons. All transparent, accessible 24/7.

Question 17

Do you guarantee specific results (followers, sales, ROAS)?

Accepted Answer

We guarantee methodology, transparency and contracted hours. We don't guarantee specific numbers (e.g. "10,000 followers in 3 months"): anyone promising guaranteed social numbers is lying, since they depend on budget, market, product and constantly changing algorithms. We do guarantee process KPIs (publishing frequency, DM response time, monthly A/B tests) and quarterly strategic reviews.

Question 18

Do you have experience in my industry?

Accepted Answer

Likely yes. Over 11+ years we've worked with automotive (Sabina, F&F), beauty (Estethya), hospitality (Hotel Don Diego), health (Parafarmacia Sana), luxury events (Villa Pacieri), pet (Allevamento Colle Grande), industrial (Maninox, FIBUR), startup app (Selfiestreet) and SaaS (Social AiHub, ours). Even if your industry isn't on the list, the framework is agnostic: it adapts.

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